Refund Policy

Effective Date: 10 December, 2024

At GridPixels.org, customer satisfaction is our priority. We strive to provide high-quality templates and services. This Refund Policy outlines the conditions under which refunds are granted.

1. Eligibility for Refunds

Refunds are only provided under the following conditions:

The template purchased was not delivered as promised due to a technical error.
The file is corrupted or inaccessible, and we are unable to resolve the issue after reasonable attempts.
A duplicate payment was made for the same template.

2. Non-Refundable Items

Refunds are not available for:

Change of mind after purchase.
Failure to read or understand the template’s features or compatibility before purchasing.
Templates that have already been downloaded and used.

3. Refund Request Process

To request a refund, please follow these steps:

Contact us at hello@gridpixels.org with the following information:
- Your order number.
- The reason for the refund request.
- Any supporting evidence (e.g., screenshots of errors).
Our team will review your request and respond within [X business days].

4. Refund Approval

If your refund request is approved:

The amount will be refunded to your original payment method within [X business days].
You may lose access to the template or service for which the refund was issued.

5. Modifications to this Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

6. Contact Us

For further assistance with refunds, contact us at: hello@gridpixels.org

Let me know if you'd like to adjust this further for your specific use case.